Frequently Asked Questions

Q. What is your return policy?

A. Unused yarn in its original, “as new”, condition may be returned for a full refund within 30 days of purchase. We do not accept returns on needles, notions, publications, patterns, special orders, sale items, clearance items, or items we no longer stock.

If a sweaters quantity of yarn is purchased, returns of unused yarn in its original, “as new” condition may be returned for a full refund within 60 days of purchase.

Q. What is your class cancellation policy?

You will receive a full refund if you cancel your class registration up to two weeks before the class start date. If you change or cancel your registration within two weeks of the start date and we are able to fill your spot, you will receive a full refund. If you cancel or change your registration within 48 hours of the class start, we cannot offer a refund or a credit. This ensures that our teachers are fairly compensated for their time and that waitlisted students have the opportunity to register for sold out classes. Once a class starts, we do not offer make up classes for any reason. We reserve the right to cancel a class if enrollment drops below three students. We will hold a waitlist for classes that are full. 

Class cancellation due to inclement weather is at the sole discretion of JP Knit & Stitch.  Should a single session class be cancelled due to inclement weather, students will receive a full refund.  Should a session of a multi-session class be cancelled due to inclement weather, a make-up session will be scheduled.

 

Q. Will you wind my yarn?

A. We are happy to set up the yarn winding station for our customers to wind yarn that has been purchased from JP Knit & Stitch.  Yarn that was purchased anywhere other than JP Knit & Stitch is subject to a fee of $1.50 per skein.

 

Q. How do you maintain an environment that is so welcoming to everyone?

A. It is very important to us that every individual feels a part of the amazing community at JP Knit & Stitch. In order to maintain that environment, we ask that all of our customers are mindful with their conversation topics. 

 

Q. What forms of payment do you accept?

A. We accept Cash, Credit Card (Visa, Mastercard, American Express and Discover) and Gift Cards (issued after 4/27/2018).  Gift certificates that were issued under previous ownership are no longer valid.

 

Q. Do you have rewards cards?

A. We do not have rewards cards and can not accept rewards cards that were issued under previous ownership.

 

Q. Can you print my pattern?

A. We do not print patterns in house.

 

Q. Can I bring my dog/cat/pet into the shop?

A. Due to the nature of our products and in consideration of our clientele with allergies, we do not allow animals inside the store, unless they are officially documented service animals.

 

Q. Do you provide drop in help?

A. Yes.  On Tuesday nights from 6pm-8pm we provide drop-in help and instruction with a teacher for $25.