Frequently Asked Questions

Q. What is your return policy?

A. Returns of tagged, skeined, unused yarn in its original, "as new" condition may be returned within 14 days of receipt.  We will gladly refund the purchase price minus shipping costs to your original form of payment.

Please mail the item to:
Rebecca Long
JP Knit & Stitch
40 Aran Road
Westwood, MA 02090
Please include order number! 

If we made a mistake in your order, we will refund the shipping cost to cover your return shipment, or email you a return label if we are able to generate one, and we will ship your replacement skein(s) for free.

We do not accept returns on fabric, needles, notions, publications, patterns, special orders, sale items, clearance items, or items we no longer stock.


Q. What is your class cancellation policy?

A. You will receive a full refund if you cancel your class registration up to two weeks before the class start date. If you change or cancel your registration within two weeks of the start date and we are able to fill your spot, you will receive a full refund. If you cancel or change your registration within 48 hours of the class start, we cannot offer a refund or a credit. This ensures that our teachers are fairly compensated for their time and that waitlisted students have the opportunity to register for sold out classes. Once a class starts, we do not offer make up classes for any reason. We reserve the right to cancel a class if enrollment drops below three students. We will hold a waitlist for classes that are full.


Q: Who can take a class/workshop? Can I sign up my kids?

A. Unless otherwise noted in the class description, our classes are suitable for students 16 years of age and older. For those younger than 16 years of age, we do ask that a parent or guardian attend the workshop as well. Please email the shop at info@jpknitandstitch.com with any questions.


Q: Does JP Knit & Stitch offer private workshops/events? 

A: Yes. We would love to work with your group, family, or friends for an evening or day of making! Please email us with your inquiry.


Q. Will you wind my yarn?

A. We are happy to wind your yarn for a fee of $1.50 per skein.


Q. How do you maintain an environment that is so welcoming to everyone?

A. It is very important to us that every individual feels a part of the amazing community at JP Knit & Stitch. In order to maintain that environment, we ask that all of our customers are mindful with their conversation topics.


Q. What forms of payment do you accept?

A. We accept Cash, Credit Card (Visa, Mastercard, American Express and Discover) and Gift Cards (issued after 4/27/2018).  Gift certificates that were issued under previous ownership are no longer valid.


Q. Do you have rewards cards?

A. We do not have rewards cards and can not accept rewards cards that were issued under previous ownership.


Q. Can you print my pattern?

A. We do not print patterns in house.


Q. I would like to work at JPKS. How can I apply?

A.  While we are currently not hiring, if you are interested in working at JPKS, please send your resume and a short cover letter detailing your availability and why you are interested to jobs@jpknitandstitch.com.


Q. How can I teach a class or workshop at JPKS?

A.  Yay! We are currently accepting applications for the 2020 schedule and would love to have you. Please review and fill out this form and make sure you have everything in order for us to properly schedule and promote your class.

 

Q. I am an indie-vendor and would love to have a trunk show at JPKS - how can I get on your schedule?

A.  We love to support indie vendors and host a variety of trunk shows at the shop throughout the year for our customers! To get on our 2020 calendar, please email us at info@jpknitandstitch.com!