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Frequently Asked Questions

Q. Do you offer in-person shopping?

A.  We do not currently offer in person shopping.

 

Q. What is your return policy?

A.  Returns of tagged, skeined, unused yarn in its original, "as new" condition may be returned within 14 days of receipt.  We will gladly refund the purchase price minus shipping costs to your original form of payment.  Please email us at info@jpknitandstitch.com for instructions.  

If we made a mistake in your order, we will refund the shipping cost to cover your return shipment, or email you a return label if we are able to generate one, and we will ship your replacement skein(s) for free.

We do not accept returns on fabric, needles, notions, publications, patterns, special orders, sale items, clearance items, or items we no longer stock.


Q. Do you ship internationally?
 

A.  We do not currently ship internationally.


Q. Will you wind my yarn?

A.  Unfortunately, this is not a service we offer.


Q. What forms of payment do you accept?

A.  We accept Credit Card (Visa, Mastercard, American Express and Discover) and Gift Cards (issued after 4/27/2018).