Frequently Asked Questions

Q. What is your return policy?

A. Returns of tagged, skeined, unused yarn in its original, "as new" condition may be returned within 14 days of receipt.  We will gladly refund the purchase price minus shipping costs to your original form of payment.  Please email us at info@jpknitandstitch.com prior to shipping items back.  

Please mail the item to:

Rebecca Long
JP Knit & Stitch
83 Morse Street, Suite 6

Norwood, MA 02062

Please include order number! 

If we made a mistake in your order, we will refund the shipping cost to cover your return shipment, or email you a return label if we are able to generate one, and we will ship your replacement skein(s) for free.

We do not accept returns on fabric, needles, notions, publications, patterns, special orders, sale items, clearance items, or items we no longer stock.


Q: Does JP Knit & Stitch offer private workshops/events? 

A: Yes. We would love to work with your group, family, or friends for an evening or day of making! Please email us with your inquiry.


Q. Will you wind my yarn?

A. We are happy to wind your yarn for a fee of $5.00 per skein.


Q. How do you maintain an environment that is so welcoming to everyone?

A. It is very important to us that every individual feels a part of the amazing community at JP Knit & Stitch. In order to maintain that environment, we ask that all of our customers are mindful with their conversation topics.


Q. What forms of payment do you accept?

A. We accept Credit Card (Visa, Mastercard, American Express and Discover) and Gift Cards (issued after 4/27/2018).  Gift certificates that were issued under previous ownership are no longer valid.


Q. I would like to work at JPKS. How can I apply?

A.  While we are currently not hiring, if you are interested in working at JPKS, please send your resume and a short cover letter detailing your availability and why you are interested to jobs@jpknitandstitch.com.


Q. How can I teach a class or workshop at JPKS?

A.  Yay! We are currently accepting applications for the 2020 schedule and would love to have you. Please review and fill out this form and make sure you have everything in order for us to properly schedule and promote your class.

 

Q. I am an indie-vendor and would love to have a trunk show at JPKS - how can I get on your schedule?

A.  We love to support indie vendors and host a variety of trunk shows at the shop throughout the year for our customers! To get on our 2020 calendar, please email us at info@jpknitandstitch.com!