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Frequently Asked Questions

Q. Do you offer in-person shopping?

A.  We are now scheduling 30 minute in-person, private shopping events at our Norwood location on Fridays from 5pm-9pm, Saturdays from 12-5 and Sundays from 12-5.
Click here to schedule your in-person private shopping at our Norwood location located at 83 Morse Street 6R, Norwood, MA 02062!


Q. Where do I go for my in-person shopping event once I've arrived at the location?

A.  Please wait until your appointment time - Rebecca will come to the door of the parking lot to get you. You should be at the building 6 entrance.

Please note, I must come get you and escort you to the shop in the building. You cannot enter or exit the building alone. Please wait outside and I will come get you at your scheduled time. I will then escort you back outside after your appointment.

If we cannot manage this, I won't be able to offer any in person shopping.


Q. What is your return policy?

A.  Returns of tagged, skeined, unused yarn in its original, "as new" condition may be returned within 14 days of receipt.  We will gladly refund the purchase price minus shipping costs to your original form of payment.  Please email us at info@jpknitandstitch.com prior to shipping items back.  

Please mail the item to:

Rebecca Long
JP Knit & Stitch
83 Morse Street, Suite 6
Norwood, MA 02062

Please include order number! 

If we made a mistake in your order, we will refund the shipping cost to cover your return shipment, or email you a return label if we are able to generate one, and we will ship your replacement skein(s) for free.

We do not accept returns on fabric, needles, notions, publications, patterns, special orders, sale items, clearance items, or items we no longer stock.


Q. Do you ship internationally?
 

A.  We do ship internationally. Please email us at info@jpknitandstitch.com with your order and shipping address and we will send you a dedicated invoice.


Q. Will you wind my yarn?

A.  We are happy to wind your yarn for a fee of $5.00 per skein.


Q. What forms of payment do you accept?

A.  We accept Credit Card (Visa, Mastercard, American Express and Discover) and Gift Cards (issued after 4/27/2018).  Gift certificates that were issued under previous ownership are no longer valid.


Q. I would like to work at JPKS. How can I apply?

A.  While we are currently not hiring, if you are interested in working at JPKS, please send your resume and a short cover letter detailing your availability and why you are interested to jobs@jpknitandstitch.com.

 

Q. I am an indie-vendor and would love to have a trunk show at JPKS - how can I get on your schedule?

A.  We love to support indie vendors and host a variety of trunk shows at the shop throughout the year for our customers! To get on our 2021 calendar, please email us at info@jpknitandstitch.com!